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Common queries answered

Frequently asked Questions

Standard Shipping typically takes 4-7 working days. if you have chosen paid Express Shipping it takes between 2 to 4 working days. Variations may apply depending on the delivery location. Please read our Shipping Policy.

Return Policy
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please read our Return & Refund policy

First, go to My Account page (link located on the header or on the footer on all pages) and Login. Than select Shipping Address and edit the details and press save.

First, go to My Account page (link located on the header or on the footer on all pages) and Login. Than select Order Tab, you can find the status of your order. you can also email Order@lacarenes.com for updates

You can contact us either by phone or email or use the floating button and request a callback. you can also email Support@lacarenes.com

We have not experienced this problem as yet, but if the situation arises you can contact the courier company using the tracking number and pick up the package from their office or request them to deliver to the new location. alternatively, the shipment will be returned to the warehouse and we will reship the order after confirming the new address. additional shipping charges will apply

Currently we only ship within India. but you can contact us and make a request.  If its feasabe we can place an offline order. please read shipping policy for the latest updates

Yes in most cases all items will be shipped together. if the shipment is split it will be at our own cost.andd you will be notified prior to shipping.

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