Common purchase queries answered
Orders and Shipping
Typically our orders are processed within 2 business days and Standard Shipping usually takes 4-6 business days depending on your location. please read our Shipping Policy
To create an account. select My Account (located on the top right hand corner and on the footer on all pages) and select Register/ Login. and follow the instrutions of entering you name and email address. Please contact us if you are facing any difficulty.
Login to My Account. Locate address tab and add/update your shipping address. If you are still facing difficulty feel free to contact us.
- Login to My Account. Locate order tab and check your order status.
- You can also directly go to order tracking page and enter our order id and email to check the status of your order if it has already been shipped. If you are still facing difficulty feel free to contact us
No, This is a SSL 256 bit certified and secure website with multiple layers of security. And as an additional security messure we do not allow storage of your credit card or retain any payment processing information on our website. For electronic payments you will be temporarly redirected to Razorpay Secure Payment gateway and you only return to our site after the transations is complete or cancelled.
This is a secure website and we only keep your name, and contact details on file for 12 months, in case you place additional orders. you can view or delete these details after your login to your account.
Yes, GST/IGST/SGST will be calculated at checkout and based on the product HSN code and rates prescribed by law. Typically all Cosmetics attract 18% GST.
If you need GST Credit for orders – no problem add your GST Number in notes section while placing your or just contact us or email to firstname.lastname@example.org.
No, All our product are imported and our retail prices for India are inclusive of Customs Duty and Statuatory Taxes, incurred during the import and clearing process at port.
Currently we only ship within India. please contact us and check – we may be able to ship as a special case.
Please read our Shipping Policy for the latest updates.
Yes, Typically all items in your order should ship together. However if One or more of the items is on back order or pre order basis, than they will ship when available, you will be notified at the time of placing your order.
If you need to return an item
Returns and Exchanges
Yes, if you are unhappy with your product you can return within 15 days of receipt. please read our return policy in detail
In the Unlikely event that you received a incorrect item in you package. Dont worry we will replace the item free of charge.
Generaly we advice clients not to accept a package if its visably damaged or appears to be tampered with.
If the product is damage, Dont worry, just contact us immidiately and send us photos of the package and the product to show the condition it had arrived. we will replace your product as per our Terms & Conditions
In case of returns, our support team will coordinate with you and arrainge a pick up of the package from your address.
Easy – Just contact us on the numbers provided or the contact form. or you can request a call back on the floating button provided. alternatively you can also email Support@lacarenes.com
- If you already placed an order with the incorrect shipping address, than contact us immidiately to make the change before it has shipped.
- if the product has shipped, use the tracking number provided to contact and request the courier company to deliver to you or you can pick up the item from their office showing ID proof
- Alternatively the item will be returned to us and we will reship the item to you again, but additional shipping charges will apply
If you need changes, please reply to your order confirmation email or send us your request to email@example.com.
We can make changes provided we have not shipped your order.
Yes some beauty brands do allow us to pre sell items. you will see a Notice on the product page (Available Stock – Backorder Allowed). Please note additional lead time for delivery will apply for back orders.
Yes, you can cancel your order at any time prior to shipping. Login in to your account,select order and than cancel the order. Or you can also Email us on Order@lacarenes.com and we will do the needful.
If you have paid in advance: you can cancel your order and request a refund, after deduction of bank transaction charges. but if the order has already shipped, than we will also deduct the return shipping charges and processing your refund.
If you selected Cash on Delivery: You Can Not cancel your order after it has been shipped as we would incure return shipping charges and COD colection charges from the shipper.