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Customer Help

Our happiness team is always here to assist.

Call: +91 9591516857

Email: support@lacarenes.com

Common purchase queries answered

Orders and Shipping

Typical our orders are processed within 2 business days and Standard Shipping usually takes 4-6 business days depending on your location. please read our Shipping Policy

To create an account. select My Account (located on the top right hand corner and on the footer on all pages) and select Register/ Login. and follow the instrutions of entering you name and email address. Please contact us if you are facing any difficulty.

Login to My Account. Locate address tab and add/update your shipping address. If you are still facing difficulty feel free to contact us.

  1. Login to My Account. Locate order tab and check your order status.
  2. You can also directly go to order tracking page and enter our order id and email to check the status of your order if it has already been shipped. If you are still facing difficulty feel free to contact us

No. As an additional security messure we do not allow storage of your credit card or retain any payment processing information on our website.  For electronic payments you will be temporarly redirected to Razorpay secure payment gateway and you only return to our site after the payment has been made.

We only keep your name, and contact details on file for 12 months, in case you place additional orders. you can view or delete these details after your login to your account.

Yes, GST/IGST/SGST will be calculated at checkout and based on the product HSN code and rates prescribed by law. Typically all Cosmetics attract 18% GST.

If you need GST Credit for  orders – no problem add your GST Number in notes section while placing your or just contact us or email to order@lacarenes.com. 

Currently we only ship within India. please contact us and check – we may be able to ship as a special case.

Please read our Shipping Policy for the latest updates.

Yes, Typically all items in your order should ship together. However if One or more of the items is on back order or pre order basis, than they will ship when available, you will be notified at the time of placing your order.

If you need to return an item

Returns and Exchanges

Yes, if you are unhappy with your product you can return within 15 days of receipt. please read our return policy in detail

In the Unlikely event that you received a incorrect item in you package. Dont worry we will replace the item free of charge. 

Generaly we advice clients not to accept a package if its visably damaged or appears to be tampered with.

If the product is damage, Dont worry, just contact us immidiately and send us photos of the package and the product to show the condition it had arrived. we will replace your product as per our Terms & Conditions

In case of returns, our support team will coordinate with you and arrainge a pick up of the package from your address. 

Easy – Just contact us on the numbers provided or the contact form. or you can request a call back on the floating button provided. alternatively you can also email Support@lacarenes.com

  1. If you already placed an order with the incorrect shipping address, than contact us immidiately to make the change before it has shipped.
  2. if the product has shipped, use the tracking number provided to contact and request the courier company to deliver to you or you can pick up the item from their office showing ID proof
  3. Alternatively the item will be returned to us and we will reship the item to you again, but additional shipping charges will apply

Yes, you can cancel the order before it has been shipped.  Login in to your account, select order and cancel or you can contact us with your Order details and we will do the needful.

Yes some beauty brands do allow us to pre sell items. you will see a Notice on the product page (Available Stock – Backorder Allowed). Please note additional lead time for delivery will apply for back orders.

Free Shipping

All India and on all orders

Easy Returns

Return products in 15 days

100% Original Products

Or your money back guaranteed

100% Secure Checkout

SSL Certificate / RazorPay

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