Customer Help

Orders shipped within India are usually processed and dispatched in 7–12 business days. Standard domestic delivery takes 5–7 business days after dispatch.

International orders ship directly from our factories in the USA, UK, and Europe. Processing takes 3–5 business days, and transit usually takes 10–15 business days depending on your location and customs clearance.

👉 Please read our Shipping Policy for full details.

Go to My Account (top right corner on desktop or via the menu on mobile) and select Register/Login. Enter your name and email address to set up your account.

If you face any issues, contact our support team and we’ll guide you through the process.

Reset Password: Use the password reset option on the My Account page.

Account Blocked:Too many incorrect password attempts may temporarily block your account. Contact support to reactivate.

Inactive Account: Accounts inactive for 12 months may be automatically deleted. You can register again and we’ll help link your old orders.

If your account was deleted due to inactivity, simply create a new one from the My Account page. Once you register, contact our support team with your old email ID and we’ll reconnect your previous orders where possible.

Log in to My Account > Address Tab to edit or add a new shipping address. If you face any problems, contact support.

You’ll receive an email with tracking details once your order ships. You can also check your order status in My Account > Orders or use our Order Tracking Page with your email and order ID.

No. For your safety, we do not store credit card or payment details. All payments are securely processed through trusted payment gateways.

We only retain your name and contact information for 12 months to make reordering easier. You can update or delete this anytime from your account.

Yes. For customer in India GST/IGST/SGST is applied at checkout based on product category. for further information please email order@lacarenes.com

For all international orders,customers are responsible for any customs duties, VAT, or import taxes charged by their country. The courier will contact you for official Identification and estimated amount if such charges apply in your country.

Yes. We ship to India, USA, UK, Canada, and select European countries. Please check our Shipping Policy for details.

In some cases, Yes. However, if your order contains items shipped from different warehouses or factories, we may split shipments. You’ll receive multiple tracking numbers at no extra cost.