Returns, Refunds & Cancellations Policy

At LaCarenes.com, we want you to shop with confidence. We work with trusted Custom Made to Order and Print-on-Demand partners worldwide and also source selected items from local suppliers India and several other countries. Because of this, return and refund rules can vary depending on the product you order. Please read our policy carefully before placing your order.

Returns Policy

We accept returns only in specific cases. You cannot return an item because you changed your mind, ordered the wrong size, or selected the wrong product.

• For international Print-on-Demand items, return shipping costs range between USD 30 and USD 160. Customers must cover these costs.
• If your order is from a local supplier, we will confirm return costs when you contact our support team.
• You must return items unused, in original packaging, and only after our support team approves your request.

Damaged or Defective Products

We stand behind the quality of our products. If your order arrives damaged or with a manufacturing defect:

Refund Policy

• We process refunds only in exceptional cases. If your refund is approved:
• We charge a 50% restocking fee
• We deduct all costs, including shipping, handling, bank charges, and any foreign exchange conversion fees.
• We issue the refund to your original payment method within 14 business days after processing.

Cancellation Policy

• You may cancel your order within 24 hours of placing it.
• After 24 hours, we will have already placed the order with the factory or supplier, so we cannot cancel it.
• To cancel, email support with your order number.

Important Notes

We are not responsible for delays caused by customs clearance, courier disruptions, or incorrect shipping addresses.

Refunds, returns, or replacements are not available if you provided an incorrect delivery address or refused delivery.

Need Assistance?

If you have any questions about returns, refunds, or cancellations, please get in touch:

📧 Email Support

📞 Message on WhatsApp