International Policy

Following are the terms and conditions that constitute our international shipping policy. By placing your order on our website, you are agreeing to these terms

International Delivery Policy

International Delivery Locations: Given below is the list of countries that we are currently shipping to.

South Asia: INDIA, SRILANKA and BANGLADESH.

Middle East: OMAN, UNITED ARAB EMIRATES, BAHRAIN, KUWAIT, SAUDI ARABIA and JORDAN

Customs, Duties, and Taxes

Customers are responsible for any customs duties, taxes, or fees imposed by the customs authorities of the destination country and paid to the courier company either prior to or at the time of delivery. These charges are separate from the product and shipping costs and vary based on the laws and regulations of the destination country.

Shipment processing time

Typically, all orders are processed within 10–15 business days. processing time is in addition to the transit time mentioned for the shipping method. Orders are not processed, shipped or delivered on weekends or holidays.

When we experience a high volume of orders, processing time may be increased by a few days, but the customer will be notified by phone or email. Shipments may also be slightly delayed in transit by a few days, this is beyond our control. Please allow additional days in transit for delivery. If there is any significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. given below are approximate rates (subject to change without prior notice)

The courier company will make every reasonable effort to deliver shipments according to regular delivery schedules, but the courier company is not liable for any damage or loss caused by delay.  RTO (return to origin) charges will be different from forward shipping charges. Also, in the case of RTO, the buyer/customer will be liable to pay to & from shipping charges, along with any applicable duties.

Shipment method Estimated delivery time Shipment cost

The buyer’s responsibility is to make sure the goods ordered are acceptable for entry into their destination country. All the charges for shipment to and return from countries where entry is not permitted are the buyer’s responsibility. If a shipment cannot be delivered, cleared through customs, or returned, it may be transferred or disposed of by the courier company at its sole discretion. The buyer’s will be liable for any and all costs, charges, and fees incurred in returning, storing, or disposing of an undeliverable shipment.

Please note that delays in delivery can occasionally occur and are beyond our control. 

Shipment to Post Office boxes or APO/FPO addresses

Lacarenes ships to all postal residential and office addresses where possible. but we do not ship to P.O. Boxes or APO/FPO addresses under any circumstances. If a customer enters a third-party or forwarder address as their delivery address when placing an order, they are doing so at their own risk. LaCarenes legal and financial duties cease when the product is delivered to the shipping address specified in the order.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours.

Damages

Lacarenes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Note: Please do not accept a shipment if the package is opened or tampered with.

Domestic Shipping Policy: Click Here for Details

Returns Policy

The customer is solely responsible for paying for and returning the shipment back to us at their own risk. Once the shipment is received by our warehouse and found to be in good order and in unopened, original packages, the refund amount will be processed after deduction of all incured costs, such as forward shipping charges, taxes, banking charges, and restocking fees. 

Please read our Terms and Conditions and Return & Refund policy prior to placing your order.

Shipping Disputes

Customers are solely responsible for ensuring that on receipt of your order/shipment, you are required to record a video before and while opening the package to prove that the package and or products in the shipping box were delivered to you damaged. Our shipments are insured and this is necessary if you need to claim replacements or refunds due to damage during transit. Email the video to order@lacarenes.com or share it via WhatsApp at +919591516857.

This is a precautionary measure to verify that the shipment has been delivered to you safely and is also mandatory for processing your request for return and refunds for your order.

In the event of a non-receipt of a shipment or products damaged during transit, the customer is requested to contact us immediately or within a maximum of 12 hours of the delivered SMS being sent and the status being updated on the order tracking page, We also send an email notification to you. Failure to do so will waive the customer’s rights to claim and process the return and refund of said shipment. These terms are also listed in our Terms and Conditions that customers have already agreed to at the time of checkout and placing the order.