Website Policy

Go through our Policies on Privacy, Returns & Refund, Cookies. If you need further clarification our team is always here to assist.

LaCarenes.Com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on LaCarenes.Com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree with this Privacy Policy.

LaCarenes.Com is a property of LaCarene Luxury Trading Private Limited, an Indian Company registered under the [Pursuant to sub-section (2) of section 7 of the Companies Act, 2013 (18 of 2013) and rule 18 of the Companies (Incorporation) Rules, 2014]. The Corporate Identity Number of the company is U52609KA2017PTC105936. having its registered office at No 20, Gullappa Road, Ramaswamy Palya, Bangalore 560033, India.

Information we collect
1. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

2. Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partners as displayed on the checkout page of our website.

3. The information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to LaCarenes.Com

4. Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

5. Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

6. We collect information directly from you. We collect information directly from you when you register for an event or buy a product. We also collect information if you post a comment on our websites or ask us a question through phone or email.
7. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

8. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information
1. We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

2. We use the information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

3. We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.

4. We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

5. We use information for security purposes. We may use the information to protect our company, our customers, or our websites.

6. We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy a product from us we’ll enroll you in our newsletter.

7. We use the information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase. We use information as otherwise permitted by law.

Sharing of information with third-parties
1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

2. We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

3. We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

4. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@lacarenes.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Phone: +91 9591516857
Email: Info@lacarenes.com
If you have any questions about this Policy or other privacy concerns.

Updates to this policy
This Privacy Policy was last updated on 1st November 2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Price Range
At LaCarenes.Com we have customised pricing according to the services rendered by us. The details are provided to you beforehand according to the effort, efficiency and the output of the service. Typically the range of transactions on our website varies from INR 100 to 100,000/-.

All product prices shown in website are Excluding GST, The appropriate GST rates will be added as per the law on the checkout page.

Schedule of payment
Some of our services can be utilized for fixed durations. In such cases, it is clearly mentioned within the description of these services. The period of usage in these cases vary from 1 month to 1 year.

Price Matching
At LaCarenes.Com we are committed to offering you the best possible prices. Our operational cost vary depending on several factors and dictates our pricing. We are unable to match prices from auction and outlet stores or websites, as well as other retailers’ discount promotions, shipping offers, and gift card offers.

Note: We reserve the right, not to disclose our pricing strategy to our customers. Hence we are not under any obligation to the customer to discuss or disclose the break up of our cost or product prices. All sales are issued a GST Complient Tax Invoice.

Sale Adjustment
If an item you have purchased is reduced in price within two weeks of your order date, we will happily adjust the sale price for you. This does not apply to Falsh Sales and other sales promotions, Combo offer etc and only applies to individual products being discounted. Please note that we can only make one sale adjustment per item and designer goods originally purchased on sale are excluded.

Pricing Errors
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item’s price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation.

Shopping Cart
Items in your Shopping Cart reflect the current price (Excluding GST) displayed on the item’s product details page. Please note: This price may differ from the price displayed when the item was first placed in your Shopping Cart.

Our merchandise/service is offered for sale by LaCarenes.Com for your personal enjoyment and not for resale. Therefore, we reserve the right to refuse to sell to any person whom we believe may be purchasing for resale.

Our Customer Service Specialists are ready to assist you via phone or email

If you are not entirely satisfied with your purchase, we’re here to help.

 

Return Policy
You have 15 calendar days to return an item from the date you received it. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Not eligible for a return.
• Any Item that is Opened or Used.
• Any item not in its Original Condition is Damaged or Missing parts for reasons not due to our error.

• Any item where Original packaging of the product is slightly crushed due to packing and shipping, but products is intact.

• Any item that is returned more than 15 days after delivery.

 

Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

When your refund is approved, then your refund will be processed, and a credit note will be automatically applied to your account via Store Credit/Discount Coupon/or via original method of payment at our sole discreation, within a 15 calendar days from the date of approval. Bank Charges and transaction fees will be deducted from your refund amount.

 

Late or missing refunds
Once the Refund is innitiated it usually take 5 to 7 working days to feature in you account. If you haven’t received a refund, first check your bank account, it may take some time before your transaction is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not been able to trace  your refund yet, please contact us at order@lacarenes.com. we will identify the issue and advice you accoridingly.

 

On Sale Products
Only regular priced items may be refunded. Unfortunately, items that are purchased during a sale cannot be refunded.

 

On Backorder

Pre Order and Backorder items are not eligible for a refund as we have ordered the item especially for you.

 

ZestMoney & ePayLater

Order placed using alternate payment options on RazorPay Payment Gateway, such as ZestMoney Cardless EMI and ePayLater Delayed Payment are not eligible for a refund as it involves Third Part Services and preview to the agreement that you have signed with these service providers. 

Please Note

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@lacarenes.com for instructions with the subject “Exchange for Order No ” and send your item to the return address.

This Cookie Policy applies to LaCarenes.com, its brand pages on third party social media platforms, and applications accessed or used through such websites or third-party platforms which are operated by or on behalf of the LaCarène Luxury Trading Private Limited.

 

By using this website, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use this site. If you disable the cookies that we use, this may impact your user experience while on this site.

 

What are Cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer.

 

If you want to learn more about the general uses of cookies, please visit Cookiepedia

An order can be cancelled at any time, prior to the order being shipped from our warehouse, relevant cancellation charges will apply. you can proceed to cancel your order by logging into your account or by contacting customer support for assistance. You can also email us on Order@lacarenes.com and we will do the needful.

 

Cancellation Charges

 

Paid Orders: you can cancel your order and request a refund after the deduction of cancellation charges of approximately 3% of the total payment value towards bank transaction charges incurred. Refund will be processed and credited in approximately 5 to 7 days.  If your order has already been shipped, then we will also deduct the return shipping charges (amount will vary depending on the package size and order value) from your refund amount.

 

Payment for orders through ZestMoney Cardless EMI or ePayLater facility is not eligible for cancellation as they are third-party services available to you through our payment gateway provider and your payments are also subject to their respective terms and conditions which you have accepted by opting for availing the facility.

 

Cash on Delivery Order: You can cancel your order within 48 hours of placing your order provided your order has not been shipped from our warehouse. We can not accept cancellation of your orders after your order has been shipped as we would have already incurred COD Charges, Packing and Shipping charges from our shipping partner. You will be liable to pay cancellation charges of 5% of your order value toward the above-mentioned charges.

 

We reserve the right to change or amend this policy without prior notice.

The information contained in this website is for general information purposes only. The information is provided by LaCarenes.Com, a property of LaCarene Luxury Trading Private Limited. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.


Through this website, you are able to link to other websites which are not under the control of LaCarene Luxury Trading Private Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, LaCarene Luxury Trading Private Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

All website Policies and Terms & Conditions were last updated: 10th November 2018

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