COVID-19 NOTICE
This is to inform you that because of the high demand for luxury beauty products for the Dussehra and Diwali festivals, please anticipate at least two weeks for your orders to be processed and shipped to you. – Read More
Transit Time: From the time the courier picks up the shipment from our warehouse, they usually take between 2 to 6 days depending on your location in India.
Delivery Delays: Shipments in transit can be delayed for reasons beyond our control. You can expect delays on weekends and Public holidays, Or if there are any Government restrictions like Lockdown, public demonstrations which result in blocking roads to your area. Delays also occur due to extreme weather conditions in your region. Â
Need any help? Please contact us via WhatsApp: +919591516857 or by Email: support@lacarenes.com we are always here to help you.
Please Note:Â Customers who have placed orders via COD (Cash on Delivery) need to track and receive their orders on time to prevent automatic RTO (Return To Origin) of their orders. The CODÂ payment option will be automatically blocked for future orders if the customer refuses or fails to receive the order in time.
NOTICE: Pay Cash on Delivery
Dear Customer,
If you have opted to Pay Cash on Delivery for your orders, we request you ensure the following…
- Ensure that you answer your phone on the days when your delivery is scheduled, and make arrangements to receive your order at home.
- Tender the exact change for your order as per the invoice total.Â
- Upon receipt of your order, please video-record the following. 1) the shipping label and condition of the box (before opening the box), 2) Please record the opening of the box and show the shipment’s Contents enclosed. 3) if any products are damaged please WhatsApp the video and photos to +919591516857.
- Please note that all our shipments and contents are insured and we need the above-mentioned video recording to claim the insurance in case of transit damages and will accordingly issue your refund or replacement product.
Thank you for your cooperation.
Team LaCarene
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