LaCarenes.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on LaCarenes.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree with this Privacy Policy.

LaCarenes.com is a property of LaCarene Luxury Trading Private Limited, an Indian Company registered under the [Pursuant to sub-section (2) of section 7 of the Companies Act, 2013 (18 of 2013) and rule 18 of the Companies (Incorporation) Rules, 2014]. The Corporate Identity Number of the company is U52609KA2017PTC105936. having its registered office at No 20, Gullappa Road, Ramaswamy Palya, Bangalore 560033, India.

Information we collect

1. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

2. Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partners as displayed on the checkout page of our website.

3. The information you post. We collect the information you post in a public space on our website or on a third-party social media site belonging to LaCarenes.com

4. Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

5. Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

6. We collect information directly from you. We collect information directly from you when you register for an event or buy a product. We also collect information if you post a comment on our websites or ask us a question through phone or email.

7. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

8. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

1. We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

2. We use the information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

3. We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based on your preferences.

4. We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

5. We use the information for security purposes. We may use the information to protect our company, our customers, or our websites.

6. We use the information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy a product from us we’ll enrol you in our newsletter.

7. We use the information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase. We use information as otherwise permitted by law.

Sharing of information with third-parties
1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

2. We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

3. We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

4. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email info@lacarenes.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third-party sites
If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance Officer
In accordance with Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Phone: +91 9591516857
Email: Info@lacarenes.com
If you have any questions about this Policy or other privacy concerns.

Updates to this policy
This Privacy Policy was last updated on 1st November 2018. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

Price Range
At LaCarenes.com we have customised pricing according to the services rendered by us. The details are provided to you beforehand according to the effort, efficiency and output of the service. Typically the range of transactions on our website varies from INR 1000 to 100,000/-.

All product prices shown on the website are Excluding GST, The appropriate GST rates will be added as per the law on the checkout page.

Schedule of payment
Some of our services can be utilized for fixed durations. In such cases, it is clearly mentioned within the description of these services. The period of usage in these cases varies from 1 month to 1 year.

Price Matching
At LaCarenes.com we are committed to offering you the best possible prices. Our operational cost varies depending on several factors and dictates our pricing. We are unable to match prices from auction and outlet stores or websites, as well as other retailers’ discount promotions, shipping offers, and gift card offers.

Note: We reserve the right, not to disclose our pricing strategy to our customers. Hence we are not under any obligation to the customer to discuss or disclose the break up of our cost or product prices. All sales are issued a GST Compliant Tax Invoice.

Sale Adjustment
If an item you have purchased is reduced in price within two weeks of your order date, we will happily adjust the sale price for you. This does not apply to Flash Sales and other sales promotions, Combo offers etc and only applies to individual products being discounted. Please note that we can only make one sale adjustment per item and designer goods originally purchased on sale are excluded.

Pricing Errors
We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item’s price is higher than the price displayed, we will cancel your order for that item and notify you of the cancellation.

Shopping Cart
Items in your Shopping Cart reflect the current price (Excluding GST) displayed on the item’s product details page. Please note: This price may differ from the price displayed when the item was first placed in your Shopping Cart.

Our merchandise/service is offered for sale by LaCarenes.com for your personal enjoyment and not for resale. Therefore, we reserve the right to refuse to sell to any person whom we believe may be purchasing for resale.

Our Customer Service Specialists are ready to assist you via phone or email

Return Policy

Please note that as of April 1, 2020, since the COVID-19 pandemic, we have revised our return and refund policy to keep up with this situation. Hence, we request that all customers please ask questions and get clarifications about the brand or product via online chat. Also, read all terms and conditions and website policies before placing your order with us.

Time Limit for Return: seven calendar days to return an item from the date you received the order, but strictly under the following conditions:.

• You need to contact us immediately (maximum within 24 hours) after receiving the product/order package. To register your complaint, send an email to order@lacarenes.com.

• You are responsible for ensuring that on receipt of your order/shipment, you are required to take a video (unedited) showing 1) the shipment package (unopened), 2) the shipping label (unopened), and then open the package and show the contents (products). Please immediately email the same to order@lacarenes.com or send the photographs by WhatsApp to +919591516857.

What’s Eligible for Return:

• If you received an incorrect product in India and it was not as per your order (you would need to send us a video of the package opening to validate your claim), the RTO of your package will be arranged in 2 to 3 days’ time. Just repack the products as best you can and keep them in a safe place; do not seal the box; the courier will check the product prior to pickup. This facility is not available for international customers.

• If the product is damaged on arrival (you would need to send us a video of the package opening to validate your claim), we will arrange the RTO of your order if you are located in India, For international customers, unfortunately, this facility is not available, and they will have to ship their order back to our warehouse at their own risk and expense. On receipt of your return, the products will be inspected, and if found to be in order, we will then send you the replacement product subject to availability or a refund of your order (after deductions) at our sole discretion. You can also request store credit to buy other products on our website.

RTO stands for Return To Origin

What’s not eligible for a return?

• If you ordered the incorrect products or the wrong shades but did not realize the same until receiving your order.

• If you failed to read the product specification, product volume, country or origin, etc. prior to ordering but now would like to exchange the product.

• You changed your mind, found it cheaper on another website, or just no longer want this product, hence requesting a return and refund.

• Any product that is already opened or used. (Since COVID-19, Once the product is opened or removed from its original packaging, we will not accept returns or refunds under any circumstances.)

• Any item not in its original condition, damaged, or missing components for reasons not due to our error.

• Any item where the Original packaging of the product is slightly crushed due to packing and shipping, but the product is intact.

• Any item that is returned more than seven days after delivery.

• Any customer who has not submitted their unedited videos of the package (as per the guidelines provided) to validate their claim.

Please note that we process, check, pack, and ship your product as per the order that you placed and can not be held responsible for errors or omissions on the part of the customer while placing your order. The details of your order are sent to you by email and are also available on your My Account Page. You have adequate time to correct or cancel your order prior to shipping; please see our cancellation policy below

Refund Policy

When your returned product is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund request.

Once your refund is approved, it will be processed, and a credit note will be automatically applied to your account via Store Credit/Discount Coupon or via the original method of payment at our sole discretion, within 7 to 15 working days from the date of approval. Bank charges and transaction fees, return shipping charges, packing charges, COD charges (if applicable), cancellation charges, and any other charges incurred will be deducted from your refund amount. For international customers, an additional amount of customs duty, taxes, and other related charges incurred will also be deducted.

For cancelled orders, the amount that will be refunded will be after the deduction of cancellation charges below. Refunds will be processed and credited in approximately 7 to 15 days, depending on your payment method, bank location, etc.

Late or missing refunds
Once the refund is initiated, the funds are debited from our account instantly, and we do not have much control but to wait for up to 15 working days for the status to get updated on our dashboard and for it to appear in your account, so please be patient. If you haven’t received a refund after 15 business days, first check your bank account, it may take some time before your transaction is officially posted by the bank. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not been able to trace your refund, then contact RazorPay or our payment gateway directly and give them your refund ID to check the status. You can also contact us at order@lacarenes.com. we will identify the issue and advice you accordingly.

Also note that we will not be held responsible in anyway for delays or loss of refund amount once processed and the refund ID has been automatically generated. The funds are instantly debited from our account; hence, if you have not provided the correct bank details, you need to inform us at the time of requesting the refund. or if there is any technical difficulty with the payment gateway, their refund links, etc., you would need to contact them directly.

On Sale Products
Only regular-priced items may be refunded. Unfortunately, items that are purchased during a sale cannot be refunded.

On Backorder
Pre-order and backorder items are not eligible for a refund as we have ordered the item, especially for you.

Payment via EMI installments & ePayLater facilities.
An order placed using alternate payment options on Razorpay Payment Gateway, such as ZestMoney Cardless EMI and ePayLater Delayed Payment, is not eligible for a refund as it involves third-party services and is subject to the agreement that you have signed with these service providers.

NOTICE
Until further notice, we only replace items if they are defective, damaged, or incorrect as per your order.

All customers are responsible for ensuring that on receipt of your order/shipment, you are required to take a video (unedited) showing 1) the shipment package (unopened), 2) the shipping label (unopened), and then open the package and show the contents (products). Please immediately email the same to order@lacarenes.com or send the photographs by WhatsApp to +919591516857.

This is a precautionary measure to verify that the shipment has been delivered to you safely and is also mandatory to file your claim and process your request for return and refunds for your order.

In the event of a non-receipt of shipment or products damaged during transit, the customer is requested to contact us immediately, or maximum within 48 hours of the delivered status being updated on the order tracking page, or notification email and SMS being sent to you. Failure to do so will waive the customer’s rights to claim and process the return and refund of said shipment. These terms are also listed in our Terms and Conditions that customers have already agreed to at the time of checkout and placing the order.

Updated on April 1, 2022

Free Products Policy: We frequently offer free products for orders of values of ₹25000 and above, excl GST, subject to availability (Only applicable for orders within India and without the use of any discount coupon, excluding discounted products) This is provided in collaboration with various brands and manufacturers and, as such, is subject to availability at the time of placing your order.  These products are intended to be a surprise gift at the sole discretion of LaCarenes, and as such, customers do not get the option of choosing these products. 

Free Samples Policy: Samples are provided in collaboration with various brands/manufacturers and, as such, are subject to availability at the time of placing your order.  Samples, when available, are included with the order at the time of shipping and at the sole discretion of LaCarenes, and customers do not get the option of choosing the sample at this time.

Please note that Free Products and Samples are value-added services provided at the sole discretion of LaCarenes.com and they do not qualify for returns or exchanges at any given time. By placing your order, you are not automatically entitled to receive free samples and products.

Last Updated: January 1, 2020

This Cookie Policy applies to LaCarenes.com, its brand pages on third-party social media platforms, and applications accessed or used through such websites or third-party platforms which are operated by or on behalf of LaCarene Luxury Trading Private Limited. 

By using this website, you are consenting to our use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use this site. If you disable the cookies that we use, this may impact your user experience while on this site.

What are Cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client’s computer.

If you want to learn more about the general uses of cookies, please visit Cookiepedia

An order can only be cancelled before / prior to the order being shipped from our warehouse. Relevant cancellation charges, as mentioned below, will apply. You can proceed to cancel your order by contacting customer support for assistance. You can also email us at order@lacarenes.com and we will do the needful.

Cancellation Charges:-

Pre-paid Orders: You can cancel your order and request a refund within 48 hours of placing it.  The amount that will be refunded after the deduction of cancellation charges of approximately 10% of the total order value towards bank or payment gateway transaction charges already incurred. Typically, refunds will be processed within 2 working days and credited in approximately 10–15 business days, which, once initiated, is beyond our control and depends entirely on your payment mode and bank.

After 48 hours, cancellation charges will be approximately 15%,  And if your order has already been shipped, you will be charged an additional restocking fee of 10% of the order value plus the return (TO and FRO) Courier charges will also be deducted before processing your refund and this amount will vary depending on the package size and order value.

Payment for orders during brand promotion, special offers, and orders where payment is made via credit card EMI or ePayLater facility are not eligible for cancellation as they are third-party services available to you through our payment gateway provider, and your payments are also subject to their respective terms and conditions, which you have accepted by opting to avail yourself of the facility.

International pre-paid orders: can only be cancelled within 48 hours of placing your order, and your refunds will be processed after a deduction of approximately 15% or higher depending on the mode of payment and payment provided. (After 48 hours, cancellation charges will be approximately 20% or higher.) This is for incurred charges such as bank and payment gateway transaction fees, foreign exchange conversion fees, taxes, etc., and your account will be credited in approximately 15–20 business days, which, once initiated, is beyond our control and depends entirely on your payment mode and bank. Your international orders cannot be cancelled after they have been shipped from our warehouse.

Cash on Delivery Orders: You can cancel your order within 24 hours of placing it, provided it has not been shipped from our warehouse.

We can not accept the cancellation of your COD orders after they have been shipped, as we would have already incurred COD charges, packing charges, and shipping charges from our shipping partner. You will be liable to pay additional cancellation charges of 15% plus a restocking fee of 10% of your order value in addition to the above-mentioned charges already incurred, which will be determined at our sole discretion.

We reserve the right to change or amend this policy without prior notice.

The information contained on this website is for general information purposes only. The information is provided by LaCarenes.com, a property of LaCarene Luxury Trading Private Limited. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites that are not under the control of LaCarene Luxury Trading Private Limited. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, LaCarene Luxury Trading Private Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.